How to Escalate a Support Request for Faster Resolution

Sometimes, your issue might require more urgent attention to minimize impact on your work. The escalation feature in the portal allows you to request faster handling of critical support tickets.

1. Go to My Requests in the portal to view your active support tickets.
2. Click on the ticket that you want to escalate for quicker response.
3. Click the “Escalate” button located at the top right corner of the ticket details page.
4. Provide a clear and valid reason for escalation to help our team understand the urgency and context.

Once submitted, your escalation request will be reviewed by our support managers and prioritized accordingly.

Escalations are typically reviewed within 2 hours during normal business days, ensuring you receive prompt attention when truly necessary.

Please use this feature responsibly to help us provide timely and effective support to all customers.