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18 April 2026
Getting Started

Which Browsers and Devices Are Supported by the Portal?

For the best and most secure experience using the customer portal, please use one of the supported browsers listed below. These browsers provide full compatibility with all portal features and security standards.

✅ Recommended Browsers:

  • Google Chrome (latest version) – regularly updated with the newest features and security patches.
  • Mozilla Firefox – a popular, privacy-focused browser with robust support for modern web technologies.
  • Microsoft Edge – the latest Chromium-based version offers fast performance and excellent compatibility.
  • Safari (Mac only) – optimized for Apple devices and fully compatible with the portal.

📵 Unsupported Browsers:

  • Internet Explorer – no longer supported due to outdated technology and security risks.
  • Old mobile browsers, especially those on Android versions prior to 8, may not function correctly.

Note: Make sure that JavaScript is enabled in your browser settings, and that cookies are allowed. These are required for logging in, session management, and portal functionality.

If you experience any issues accessing or using the portal, try switching to one of the recommended browsers or updating your current browser to the latest version.

Related Articles

Getting Started: Learn to Use the Customer Portal in Minutes The customer portal gives you 24/7 access to manage your account, view invoices, submit support tickets, and track request status. Easily log in, explore key features, and stay updated for a seamless experience.
Resetting Your Customer Portal Password: Step-by-Step If you've forgotten your password or want to change it for security reasons, follow these simple steps to reset your password quickly and securely using the customer portal.
Update Your Account Information Quickly and Easily Keep your contact details and preferences up to date.
How to Use the Knowledge Base Effectively for Faster Support Before submitting a ticket, try searching the Knowledge Base using keywords and filters. Mark helpful articles to improve suggestions and use the chatbot for quick navigation assistance.
Step-by-Step Guide to Enabling Multi-Factor Authentication (MFA) Multi-Factor Authentication (MFA) enhances your account security. Learn how to enable MFA via profile settings using apps like Google Authenticator or Authy for stronger protection.

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