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18 April 2026
Getting Started

Update Your Account Information Quickly and Easily

It’s important to keep your contact details current to receive alerts and updates on time. Regularly updating your profile ensures you don’t miss important notifications and can recover your account if needed.

Steps to Update Your Profile:

  1. Click your avatar icon located at the top right corner of the portal.
  2. Select “My Profile” from the dropdown menu to access your profile settings.
  3. Edit your personal details, including name, phone number, and company name, to keep your information accurate.
  4. Update your contact information carefully to ensure smooth communication.
  5. Click the “Save Changes” button to apply your updates.

Email Preferences:

You can also customize your email notification settings to control which types of emails you receive. Options include promotions, ticket updates, new features, and more.

Adjusting these preferences helps you stay informed on contentPages that matter most to you while avoiding unwanted emails.

Remember: A valid and up-to-date email address is essential for password recovery, support request tracking, and receiving important alerts.

If you encounter any issues updating your profile or managing preferences, our support team is ready to help you anytime.

Related Articles

Getting Started: Learn to Use the Customer Portal in Minutes The customer portal gives you 24/7 access to manage your account, view invoices, submit support tickets, and track request status. Easily log in, explore key features, and stay updated for a seamless experience.
Resetting Your Customer Portal Password: Step-by-Step If you've forgotten your password or want to change it for security reasons, follow these simple steps to reset your password quickly and securely using the customer portal.
How to Use the Knowledge Base Effectively for Faster Support Before submitting a ticket, try searching the Knowledge Base using keywords and filters. Mark helpful articles to improve suggestions and use the chatbot for quick navigation assistance.
Which Browsers and Devices Are Supported by the Portal? For the best portal experience, use supported browsers like Chrome, Firefox, Edge, or Safari. Avoid unsupported browsers like Internet Explorer, and ensure JavaScript and cookies are enabled.
Step-by-Step Guide to Enabling Multi-Factor Authentication (MFA) Multi-Factor Authentication (MFA) enhances your account security. Learn how to enable MFA via profile settings using apps like Google Authenticator or Authy for stronger protection.

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